Policy

Thank you for shopping at our SLGi Certified Test Kits® store!
We hope your experience with us is pleasant and meets your expectations.

Our goal is that you are completely satisfied with your purchase.
If for any reason you are not, please read our policies below about returns and exchanges.

Returns
You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, the item must be unused and in the same condition that you received it.  We understand that you may have opened the kit to look at its contents but all components should still be intact.  If you are nearby, you are more than welcome to drop your kit off at our laboratory.

Your item should be shipped to our laboratory at the following address:
Schneider Laboratories Global, Inc.
2512 W. Cary St.
Richmond, VA 23220

Refunds
Upon receipt, your item will be inspected and you will be contacted by our Test Kit Manager.  If your return is approved, a refund will be initiated to your credit card.  The date and time you receive your credit depends solely on your card issuer’s policies.

Exchanges
Upon receipt, your item will be inspected and you will be contacted by our Test Kit Manager.  Your exchange order will then be submitted and another kit will be shipped to you.  Please note that if there is a difference in price, additional charges may occur.

Shipping
You will be responsible for the shipping costs for returning your item.  These costs are non-refundable.

Contact Us
If you have any questions on how to return or exchange your item, please contact the Test Kit Manager, Alisar Daou, by email at [email protected] or telephone at 1-800-785-5227.

 

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