Blog post: Home Test Kits – Email Whitelist Instructions

Some times our emails can get hidden away in your mailbox, or filtered to your junk folder. We send our Home Test Kit owners notification when their kit(s) is registered, received in our lab, and when results are ready for viewing. To improve deliverability, whitelisting allows you to add us to a “safe senders list” guaranteeing a spot in your inbox.

Here are instructions for the common email providers:

Google Gmail

Gmail will filter our email to the Promotions tab most of the time. It might also be misidentified as spam, and appear in that folder. To whitelist a contact, adding their email addresses into your contact list will do the trick.

  1. Open the email sent to you by the contact you wish to label as safe. Be sure to check the Promotions folder, and Spam folder.
  2. Click on More Options (three vertical dots) in the upper right-hand corner of the email.
  3. Click on Add [email protected] to Contacts List.
  4. A notification saying ‘The sender has been added to your contacts list’ should appear at the bottom of the screen.

In case you wish to include an email that has been marked as spam, you will first have to Report Not Spam and then proceed with these four steps.

It must be noted that email messages you had received before listing a contact as your trusted email address won’t be transferred to your Inbox. Only those email messages you receive after you add the contact will show up in the Inbox folder.

Alternatively, if our email appears in the Promotions tab, you can simply drag-and-drop the message to the Primary tab.

Gmail will then ask if you want to send all emails from this sender to the Primary Inbox. Click Yes.

Yahoo! Mail

  1. Open the email sent to you, and copy the email address (Right-mouse click then Copy), and make sure you check your Spam folder.
  2. Click the Contacts icon located in the upper right-hand corner of your Yahoo! Mail Inbox Homepage. When you hover over the first icon, it should say ‘Contacts’.
  3. Click ‘Add a new contact’ located below the list of your contacts.
  4. Fill in the contact details, and use [email protected] for email.
  5. Click Save.

Outlook

  1. Open the email from the sender you would like to add to the safelist.
  2. Click on the “Junk” link next to the delete button in the top left corner.
  3. Click on “Never Block Sender” in the drop-down options below the ‘Junk’ icon.
  4. Their email message will be automatically added to your Outlook safe senders list.
  5. You can also right-click on the email in your mailbox, instead of opening it, and follow the same steps.

Outlook (Web Version)

  1. Once logged in, click on the cog in the top right-hand side of your inbox.
  2. Click on “Safe Senders” under the “Mail” tab.
  3. Open the email from the sender you would like to add to the safelist.
  4. Enter the email address of the sender and click the plus sign.
  5. Your sender will be automatically added to your Outlook safe senders list.

Apple Mail

  1. Open the email from the sender you would like to add to the safelist.
  2. Click on the sender’s email address at the top of the email.
  3. A list of options will appear on a drop down.
  4. Click on “Add to Address Book”.
  5. Your sender will be automatically added to your Apple Mail safe senders list.

Android Phone

  1. Tap to open the email from the sender you would like to add to the safelist.
  2. Tap the icon next to the email address on the left-hand side.
  3. Tap “Create contact”.
  4. Add the details of the email sender (the email will be populated otherwise you will need to add the sender’s other details, name, address etc).
  5. Tap Save.

iPhone/iPad

  1. Open the email from the sender you would like to add to the safelist.
  2. Tap the sender’s name in the “From” line.
  3. On the next screen, tap “Create New Contact”.
  4. Add the details of the email sender (the email will be populated otherwise you will need to add the sender’s other details, name, address etc).
  5. Tap Done.

If your email client isn’t listed here, try searching online for specific instructions on how to add an email to your “safe senders list”. 
For example: “How to add emails to my AOL Mail safe sender list”.

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02/18/2020

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